Shipping & Return Policy
We will always try and get your order to you as fast as possible after you place your order (subject to the order having been accepted by us as will be confirmed to you), normally within 2 working days or less if the goods are in stock.
USPS, FedEx, EMS, E-Packet, Special Line-YW
The shipping generally takes 5 to 15 days to the USA before successful delivery. Otherwise, shipping takes 10-25 days.
All delivery times are quoted in business days, weekends and holidays excluded. Orders will be processed the following working day if all orders placed after Friday.
Shipping charges depend on a number of factors including the weights and dimensions of the parcel being sent, the desired shipping speed, and the destination country. Besides, Shipping charges do not include applicable duties or taxes. Duty, customs and any other import taxes are not prepaid and are the responsibility of the customer because we have little knowledge if you will or will not get charged tax due to a large number of countries and tax laws worldwide.
If you are not completely satisfied with an item you have purchased from our site, return or exchange it to us within 30 days after received, less any shipping fees incurred by the seller or purchaser. If you are returning items that were ordered as part of a promotional discount or were bundled, we will gladly accept the return; however, the value of the discount, free product, or gift card will be deducted from your reimbursement.
If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason. No restocking fee to be charged to the consumers for the return of a product.
We do not require a "return authorization but you may wish to contact us prior to returning the merchandise if you have any questions about a return or exchange.
Note the following:
1.All returns and exchanges must be new and unused, in the original packaging and contain all original parts and accessories and with proof of receipt include the original invoice and package tracking number.
2.Shipping for returned merchandise must be pre-paid by the customer.
3.It generally takes 5 to 7 business days to process the returns and exchanges if the item is received.
4.We cannot be responsible for lost or damaged packages that are sent to us for return or exchange. Therefore we recommend you purchase insurance from your shipper.
5.We cannot be held responsible for damage to items resulting from improper use not in accordance with listed directions or established practice
6.Once used, it cannot be returned and if defective or damaged must be returned to the manufacturer for warranty repair or replacement.
If a return is requested you will receive an email confirmation that the return has been processed. We will start the return process within two business days once receive the information. And we will refund you within one business day once get your return tracking number.
If you need to exchange an item, you will receive an email confirmation that the new item(s) have been shipped to you.
If a product arrives damaged or your order is incorrect in any way, please contact customer service for assistance at firstname.lastname@example.org
To be able to better assist you, when shipping your return product please include a note in the box with the following information:
• First and Last Name
• Order Number
• Reason for Return
• Return Address
Customers will only be charged once at most for shipping costs (this includes returns); No-restocking to be charged to the consumers for the return of the product.
Fish Docktor ® reserves the sole right to refuse the return of any item in which the purchaser has made previous multiple returns or if the product has been used. In addition, we will not accept orders from customers that have demonstrated a high incidence of returns after purchase.
Business Name: Leonine International Corp. DBA Fish Docktor ®